Privacy Policy

Data We Collect

When you interact with Opalgemco — whether through our website, contact form, email, or in-studio consultations — we may collect the following categories of personal information:

• Identity information: your name and title
• Contact details: email address, phone number, and postal address
• Communication data: messages you send us and records of correspondence
• Technical data: IP address, browser type, and pages visited on our website
• Transaction data: details of jewelry commissions, payments, and delivery preferences

We collect this information only when it is necessary to provide our services, respond to enquiries, or improve your experience on opalgemco.com.

How We Use Your Data

Opalgemco uses your personal information for the following purposes:

• Responding to enquiries and booking consultations
• Designing, producing, and delivering bespoke jewelry commissions
• Sending order confirmations, updates, and care instructions
• Improving our website, services, and customer experience
• Complying with legal obligations under Australian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Data may be shared with trusted service providers — such as payment processors and delivery partners — solely to fulfil your order.

Customer Privacy & Your Rights

We take the security of your personal information seriously. All data is stored on secure servers with access restricted to authorised Opalgemco personnel. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy.

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, please contact us at opalgemco@hotmail.com. We will respond to your request within 30 days.